This section outlines our policies for withdrawal, refund, and substitution requests. If you have any questions or concerns about these policies or your ability to participate, please contact our admissions team at firstname.lastname@example.org or 1-800-545-1849.
Withdrawal and Refund Requests
Refunds for withdrawal are dependent upon the timing by which we are notified as well as the particular program to which you have applied; the two tables below outline the deadlines for withdrawal notification and the refund amount for on-campus and online programs.
Withdrawals from on-campus programs must be submitted by email at least 30 days before the program start date to receive a full refund. Due to program demand and the volume of preprogram preparation, withdrawals received 15-29 days before the program start date are subject to a fee of 50 percent of the program tuition. Withdrawal notifications received within 14 days of the program start date are not eligible for refund and are subject to full payment of the program tuition.
Withdrawals and refunds for online programs depend upon the program type and length:
- Online programs and certificates, including Project Zero and CAEL modules, typically run 12+ weeks. Refund requests for withdrawal must be received at least two weeks prior to program start, and are subject to a 20% fee if requested within 13 days of program start. Withdrawal notifications received after the program start are not eligible for a refund.
- Given the nature of two-week online programs and webinars, payment is due upon registration and is non-refundable in the event of withdrawal at any time.
Substitution requests will be considered on a case-by-case basis and must be submitted by email at least two weeks prior to the program start date. In all cases, substitutions require advance approval.