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The Future of Workforce Learning and Innovation

A Professional Education Certificate Program - Two Days at HGSE
adults working together

This program is not currently accepting applications. Let us know if you would like to be notified when dates are confirmed for our next cohort.


At-a-Glance


  • Intended Audience: People who shape learning in the workplace and the leaders who sponsor them - including internal L&D and talent development professionals, external L&D consultants, and the facilitators and trainers who want to ground their practice in the research on how adults learn and perform.
  • Program Fee: $1600*
  • Credential: Certificate in Workforce Learning and Innovation

    *Groups of two to three individuals from the same organization are eligible to receive a 5% discount. Groups of four or more individuals are eligible to receive a 10% discount. Please email hgseunbound@gse.harvard.edu before registering for discount instructions. Please note that discounts can not be combined with other offers.
     

Program Overview


Our world is defined by complexity, uncertainty, and rapid technological change most notably the rise of generative and agentic AI, which is transforming not just how people think, create, and collaborate, but what it means to learn and work, and the structures needed to support learning and working. 

Learning professionals today must build and anticipate workforce capability and readiness, becoming enablers of performance rather than just deliverers of content. As it becomes increasingly clear that learning can no longer happen apart from work, those who design, lead, and support workplace learning face a new challenge.

This certificate program helps you design learning that fits where and how people actually work, while strengthening the bridges between training pathways and workplace realities. Drawing on research and insights from the Harvard Graduate School of Education — including from cognitive scientist and innovation researcher Tessa Forshaw; workforce development and future-of-work strategist Angela Jackson; and cognition, emotion, and instructional design researcher Megan Cuzzolino, among others.

  • How might we design for transfer — so people can adapt skills across tasks, contexts, and ambiguous problems?
  • How might we build AI-shaped learning ecosystems that expand agency and mobility — without creating dependency, surveillance, or inequity?
  • How might we connect learning to the real tasks, tools, and rhythms of work — so development translates into performance?
  • How might L&D shift from content production to performance enablement — and what does that require of our structures, roles, and relationships with the business?

Learning professionals are being asked to help people learn faster, adapt better, and perform with confidence amid ambiguity. But doing that well requires rethinking how L&D operates, where learning lives, and what role the function plays in the business.

How this Program Helps You

This program helps you step back and redesign. You'll examine your operating assumptions, prototype new approaches, and build practical frameworks you can apply immediately to make workplace learning more continuous, adaptive, and connected to performance.

  • Use AI to lift performance without removing the effort that builds durable learning

  • Build a learning function that adapts as fast as the work itself is changing

  • Move from delivering content to enabling real performance and behavior change


Program Agenda 


Two days grounded in the science of how adults learn. Each day pairs the research with a hands-on studio.

Day One - The Science of How People Learn

  1. How the Brain Learns
    The neurobiology of learning, why it takes effort and struggle and how AI fits in
  2. Metacognition and Transfer
    How people monitor their own learning and apply it, and where AI impacts that
  3. Relationships and Context
    How people learn through experienced others and real work, and AI's limitations to stand in
  4. Studio
    Test real AI tools against science and decide when AI helps and when it gets in the way

Day Two - How an Organization Learns

  1. Performance and Learning
    Distinguishing whether you need better-supported performance or real learning
  2. Organizations and Culture
    How an organization's culture and systems make learning stick, or shut it down
  3. Measurement and ROI
    Proving learning pays, through human capital reporting and clear links to performance
  4. Studio
    Build a fundable, metric-backed business case strong enough to change the conversation

What Participants Are Saying


"It is rare to find learning spaces that combine scientific ground, real-world relevance, and a sense of purpose". 
- Managing Director, Accenture

"The rich discussions on the neurobiological foundations of learning, metacognition, AI, and transfer were immediately actionable."
-Instructor, Per Scholas


Frequently Asked Questions


Click the "Register Today" button on our registration portal. Select the number of people you are registering, and click "Checkout." You will then complete a brief form with your contact information and a few questions about your work experience. Finally, click the payment button to complete your secure credit card payment. Your registration is confirmed once your payment is processed and you receive a registration confirmation email.

The program fee covers all program sessions and materials. You are responsible for your own travel, lodging, and meals. We will provide a light breakfast on both days, as well as coffee, tea, water, and snacks.

This resource may be helpful as you plan your travel.

You may cancel free of charge until July 15, 2026, which is 14 days before the start of the program. If you cancel within 14 days of the program start date, you will be assessed a 50% cancellation fee. If you do not cancel and do not attend the program, you are not eligible for a refund. 

All cancellation requests must be made in writing via email to hgseunbound@gse.harvard.edu before the deadline. We cannot accept cancellation requests on the day the program begins.

We offer a 10% discount for groups of four or more individuals registering together. Two or three individuals registering together are eligible to receive a 5% discount. Please email hgseunbound@gse.harvard.edu before registering for discount instructions. We occassionally offer other discounts. Multiple discounts can not be combined.

If we are forced to cancel the program due to inclement weather or other unforeseen emergencies, we will refund the program fee in full. We cannot, however, assume responsibility for travel, accommodations, or other expenses incurred by participants.

All participants must be at least 18 years old, and their academic and/or work experience should be a good match for the program. 

Before the program, participants will be asked to complete a brief survey so that the faculty can understand your context, roles, and goals. There may also be a coupe of short, recommended reading swhich will be shared with you approximately two weeks prior to the start of the program.

Participants who successfully complete the program will receive an electronic Certificate of Completion from the Harvard Graduate School of Education. The certificate will be sent via email within two weeks of program completion. The program does not count toward a degree and will not appear on an official Harvard transcript.

International participants are responsible for understanding any visa and other entry requirements from both the United States and their country of origin, and for ensuring they have the documentation needed to travel and participate in the program. Resources for international participants can be found on Harvard's International Office website.

There is no formal dress code. However, we recommend business casual attire and comfortable shoes. The weather in Massachusetts can be unpredictable, so please check the forecast ahead of time and dress in layers to accommodate potential variations in room temperature.

By supporting a participant, your organization gains a practical roadmap for making learning more impactful, efficient, and AI-ready. The program focuses on making workplace learning:

  • Directly tied to performance and business outcomes
  • Integrated into the flow of work
  • Responsive to complex, ambiguous challenges
  • Thoughtful about the opportunities and risks of AI

Organizational Return on Investment

  • Learning grounded in science that changes behavior and on-the-job performance
  • An in-house team that can design, evaluate, and defend learning against the research
  • L&D initiative tied to the metrics your business already tracks
  • Clear judgement about which AI tools justify their cost and which may negatively impair the learning they claim to drive

Download a one-page overview to share with your manager and funding decision makers.

If you have additional questions about this program or your registration, please contact hgseunbound@gse.harvard.edu.


Program Faculty


Tessa Forshaw

Tessa Forshaw, Faculty Chair

Tessa Forshaw is a cognitive scientist, faculty chair of the workforce and workplace learning concentration, and director of the workforce learning and innovation initiative at the Harvard Graduate School of Education.

 

Tessa teaches design thinking, creativity, and innovation at the Harvard Graduate School of Education, Harvard Innovation Lab, and Harvard University Division of Continuing Education, and served on the teaching faculty at Stanford’s design school for several years. Previously, Tessa served on the executive leadership team at design firm People Rocket and worked on Future of Work-related topics at IDEO CoLab and Accenture. Tessa is a recipient of a Fast Company Design Award for General Excellence, two Core 77 Design Awards for Educational Product Design, and co-authored Innovation-ish (Wiley, 2025). Tessa earned her B.A. (Honours) from the Australian National University, M.A. from Stanford University, and her Ph.D. from Harvard University.

 


Megan Cuzzolino

Megan Cuzzolino

Dr. Megan Cuzzolino is a researcher and educator with expertise in cognition and development, instructional design, and public engagement with science. As the Project Director of the Next Level Lab, she provides strategic, intellectual, and operational leadership for the lab’s research and partnerships. Her scholarship investigates the role of transformative emotions in learning and motivation across diverse contexts, including a multi-year, cross-disciplinary project on the role of awe in workplace settings. She is also a contributing member of the Causal Cognition in a Complex World lab.
 

Earlier in her career, Megan served as a Science Education Analyst at the National Science Foundation and taught and developed science curricula for elementary and middle school students. She holds an Ed.D. and an Ed.M. in Human Development from HGSE and an A.B. in Psychology from Harvard College.

 


Max Lu

Max Lu

 

Max Lu is a doctoral candidate at the Harvard Graduate School of Education. His research interests lie at the intersection of technology, information, and learning science, with a particular focus on how people use technologies to improve their learning efficiency.
 

Before joining Harvard, he worked at Bloomberg Media and the Los Angeles Times on news innovations. He is also a co-founder of Dialogues on Asian Universities (DAU), a platform for global dialogue on Asian higher education. He obtained his master's and bachelor's degrees in engineering from the University of Toronto.


Ready to shape the future of workforce learning?

Register by July 15, 2026