Faculty Services Document Delivery Frequently Asked Questions

• What is the HGSE Faculty and Officers Document Delivery Service?
• Am I eligible to use the service?
• What Harvard books are available through the service?
• How are books checked out?
• What photocopies are available through the service?
• What materials are excluded from the service?
• How do I submit a request?
• Are there limits on requests?
• How long does it take to fill a request?
• How do I renew books checked out through the service?
• Where can I return books obtained through the service?

What is the Faculty and Officers Document Delivery Service?
This service delivers to HGSE faculty and officers books and photocopies of articles that are available at Harvard, but not at Gutman.

Am I eligible to use the service?
Only HGSE faculty and officers are eligible for the service.

What Harvard books are available through the service?
Circulating books (be sure to check the availability status in the HOLLIS Catalog) are available from Baker, Countway, Design, Divinity, the Kennedy School, Law, and Widener.

How are books checked out?
Books will be checked out to the faculty/officer ID and are subject to the loan periods and fines of the lending library.
NOTE: Books loaned from Countway will be obtained as an interlibrary loan and checked out to Gutman Library rather than to an individual. Thus, Countway books must be returned to the Gutman Circulation Desk.

What photocopies are available through the service?
Photocopies are available from all Harvard libraries.

Which materials are excluded from the service?
Books that are on reserve, that are non-circulating, that are owned by a non-participating library, or that are checked out, are excluded.

How do I submit a request?
Please consult the HOLLIS Catalog first to make sure that Harvard owns the book or particular issue of the journal you need, and that it is not available at Gutman. You can then submit the article request or book request form.

Are there limits on requests?
We have no set limits, but ask that you plan ahead if you have multiple requests. If you are going to have a large number of requests, e-mail the Document Delivery office to make arrangements.

How long does it take to fill a request?
Requests are filled within five working days. Rush requests are filled subject to staffing.

How do I renew books checked out through the service?
Renew books using the Your Account feature in the HOLLIS Catalog. You will need your Harvard ID and PIN.

Where can I return books obtained through the service?
You may return books, except those loaned by Countway, at any participating library. If the item is returned on time to a participating library, it will be considered returned on time by the owning library. Patrons continue to be responsible for accrued overdue fines. Countway books must be returned to the Gutman Circulation Desk.